Questions About Reptiles2You Website

This page contains FAQ's about using the Reptiles2You website (other Help/FAQ categories are listed in the box to the left).

If you can't find an answer to your question, email us - we'll be glad to help you personally.  (If your question is a good one, it may eventually show up here so others can learn from it as well.)

Thanks for stopping by!

Proper Label Address Formatting

Having the Shipping Address on your label properly configured can prevent problems and help ensure successful on-time deliveries. Here are a few tips to follow to be sure your label is formatted properly:

  • Put ONLY the building number and street name in the Address 1 field - do NOT put "ADDRESS QUALIFIERS" (Apt #, Lot #, Suite #, etc) in Address 1 field).
  • Put "address qualifiers" ("Apt #, Lot #, Attn: Joe Blow", etc) in the Address 2 field - NOT in Address 1.
  • Use a 9-digit zip (zip + 4) if you know it. (It's not mandatory, but will help ensure successful delivery of your shipment. If you don't know the extra 4 digits don't worry - we utilize FedEx AVS (explained below) which usually fills it in for you).

When you select previously saved addresses from the drop down boxes on the Shipping Labels page, be sure they are structured properly as described above - ADDRESS QUALIFIERS "Apt #, Lot #", etc) CANNOT BE IN THE ADDRESS 1 FIELD! If your saved addresses are formatted incorrectly, EDIT/CHANGE THEM in your My Account Address Book HERE)!

FedEx AVS (Address Validation Service)

In order to help ensure successful deliveries, Reptiles2You utilizes FedEx AVS (Address Validation Service) when creating shipping labels. When you hit the Quote Shipping button, AVS compares the Shipping Address you entered against the address data FedEx uses for actual deliveries.  If the address you entered does not agree with FedEx data, this system may modify the address you entered.

Things you may sometimes see:

  • Some words may be abbreviated (e.g. "Apartment" may be changed to "APT", "Street" may be changed to "ST", etc).
  • Street and city names may be changed to all capital letters.
  • City name may actually be CHANGED in some occasions (when two small municipalities have "fuzzy boundaries" or overlapping routes, FedEx AVS may change the city name based on their routing info).
  • Carrier route codes (extra 4 digits) may be appended to the zip code you entered.

Can I schedule a pickup when buying a label?

YES! Towards the bottom of the page on which you create your label, there is a blue bar that says "Schedule a Pickup". Just click on the bar to display instructions and a SCHEDULE PICKUP button that allows you to schedule your own pickup.

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Can I choose other FedEx options when buying a label?

YES!  Towards the bottom of the page on which you create your label, there are several blue bar that provide various FedEx options like Shipment Email Notifications, Schedule a Pickup, and HAL (Hold at Location).  Click on the respective bars to see instructions.  If you have questions or need help please email us or call us at 404-477-4102, and we'll be glad to help.

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Why is my shipping label BLANK!?

Try using a different browser.  Strange problems like this are often related to web browser quirks.  Different browsers (Microsoft Internet Explorer, Microsoft Edge, Google Chrome, Firefox, etc) behave differently, and security settings within each browser can affect the way pages and documents are displayed (or NOT displayed as in the case of blank labels). Also as browsers are updated to latest versions to fix bugs, sometimes new bugs are CREATED (welcome to the wonderful world of computing!) Overall, we recommend GOOGLE CHROME as the best browser to use when interacting with our site and printing your shipping labels.  We have had several incidents of people using MS EDGE that could not see or print their shipping labels - when they hit the PRINT LABEL button, they saw a blank pdf page or an incomplete label (missing a barcode, or some other data).  Using Google Chrome these same labels appeared and printed just fine. So the bottom line is, if you experience strange behavior, try using a different browser. If the problem persists, please report it to us.

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